| Customer Focus: |
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Top management of Pyramid Chemicals Pvt. Ltd. is focused on the customer requirement & the latest technology in the market to give maximum benefit to customer. Pyramid owes its existence and growth to its esteemed customers. The customer’s requirements are determined through verbal communication & customer feedback form and every possible effort is made to enhance the customer satisfaction. |
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| Quality Policy: |
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Quality policy is established by the top management of organization, which is appropriate to the purpose of the organization. |
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Quality policy includes commitment to comply with the requirements of ISO 9001: 2000 and continual improvement in the effectiveness of quality management system. |
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Quality policy is communicated to the organization staff by display in office, company premises, and work area. Explaining the meaning of quality policy to each level of employees and their role in implementation. |
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Effective implementation of quality policy is judged every 9 months in management review meeting & relevant data indicating implementation status shall be part of management review minutes. |
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| Quality objective: |
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To achieve highest customer satisfaction. |
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To provide techno commercial services to customer. |
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To resolve local customer complaint in 24 hours. |
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To resolve out station customer complaint in 48 hours. |
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To deliver the product in time every time. |
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To convert all inquiry in to order. |
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Quality objectives are established for product & other requirements of the organization. |
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All objectives are measurable according to the quality objective monitoring chart & specific targets are given in the same chart. |
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All quality objective are reviewed with MR. |
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Effective implementation / achievement in quality objective is adjudged in management review meeting & relevant data indicating implementation / achievement status shall be part of management review minutes. |
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Objectives are revised when achieved or felt necessary, at the same time it is planned in such a way that customer requirement are not affected adversely. |
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